How can we help?
Our full help centre is on its way. For anything not covered here, email [email protected].
Getting started
Who is Placeholder Prep for?
Students taking the IB Diploma Programme or Middle Years Programme, plus the parents and teachers who support them.
Can I try it before paying?
Yes. The Free plan needs no payment details and includes a sample of each study tool.
Exam prep
Are the questions real IB past paper questions?
Practice questions are written by our team in the style of IB papers. They are not official IB questions.
What are predicted papers?
Practice papers built around topics we think are worth revising. They are our own estimate and do not reveal or guarantee what will appear in an exam.
Coursework
Will you write my EE, IA or ToK essay?
No. Feedback points to rubric criteria and asks you to improve your own work. Your coursework has to stay your own, and your school's academic integrity policy still applies.
AI tools
How accurate is AI marking?
Treat it as a practice guide. It can make mistakes, and it does not predict the mark an IB examiner would give.
Plans
Can I cancel at any time?
Yes. You keep access until the end of the period you have paid for.
Can I get a refund?
Contact us within 14 days of buying a plan and we will look at a refund with you.
How are payments handled?
Payments go through a secure payment provider. We never see or store card numbers.
Can I change plan later?
Yes. Upgrade at any time and you only pay the difference for the time left.
What is included in the free account?
A free account includes a sample of notes, questions and flashcards in every subject, so you can try before you pay.
Can I buy a plan before I start the diploma?
Yes. Choose the exam session you will sit and your access runs until then.
Can I share my account?
No. Each plan is for one student, because progress, plans and feedback are personal.
Privacy
Is coursework I upload used to train AI models?
TODO(content): confirm this answer against your data processing setup before launch. Contact [email protected] with any questions.
Schools
Do you offer school licences?
Yes. Request a quote and we will reply with options for your cohort size.
Can teachers try it for free?
Yes. Teachers can create a free account to explore the content before talking to us about a licence.
What changes when our school subscribes?
Every student gets full access, and teachers can set work, see results by class and track coverage of the syllabus.
How do you handle privacy for coursework uploads?
Coursework stays private to the student and their teachers. It is never shared or used to train AI models.
Does this replace teaching?
No. It gives teachers ready-made practice and insight so more class time goes on teaching.